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Our Approach

Our aim is to meet or exceed customers’ expectations of Covers 33 as a company and the products we sell by providing; The highest quality accessories, packaging and cases for vinyl records, CDs and DVDs.

Delivering to our Brand values means Covers 33 products should be well made, functional, safe and free from harmful chemicals sourced and produced responsibly.  We are committed to ensuring no-one should be harmed when our products are being made or whilst they are being used.  Through these values, we work to attract, retain and develop relationships with our customers to build their trust and confidence in our reputation for quality, price and service.

Our Priorities Are to Ensure:

  • The quality of our products
  • Our products are safe and fit for their intended purpose
  • All products are packed to avoid any damage in transit
  • Our products are sourced in a responsible manner

Covers 33 are committed to operating a responsible and successful business.  We aim to provide a high level of service to all our customers to welcome them to Covers 33, whether they wander through the reception doors, call us, talk to us online or see us at a market fair.  However our customers choose to shop with us, it must be safe, welcoming and easily accessible for all.

Customer Service

Covers 33 understands the importance of creating and maintaining good relationships with our customers, by ensuring we offer the product choice, value and service they expect from us.  This means continually developing how customers are able to shop with us, whether over the phone, at a market fair, or placing an order online.  It is also important to us that each enquiry or issue is resolved for the customer.  Satisfactory resolution of all customer contacts is a business priority for Covers 33.

Frequently Asked Questions

What payment methods do you accept?

We accept a variety of payment methods, including credit cards, PayPal, and Apple Pay. Please note that payment methods may vary depending on the store and location.

What is your return policy?

We offer a flexible return policy for most products. If you are not satisfied with your purchase, you can return it within 30 days for a refund or exchange. Please check the specific product page or contact customer support for more information.

How long does shipping take?

Shipping times vary depending on the product, location, and shipping method selected. Most products are shipped within 1 working day and delivered on a next working day service with DPD if shipping to UK Mainland and over 2kg in weight. Please check the specific product page or contact customer support for more information.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check the specific product page or contact customer support for more information.

What if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact customer support immediately. We will work with you to resolve the issue, which may include a refund, exchange, or repair.

How do I track my order?

You can track your order by logging into your account and checking the order status, or by using the tracking information provided in your shipment confirmation email.

Can I cancel or modify my order after it has been placed?

If you need to cancel or modify your order, please contact customer support as soon as possible. We will do our best to accommodate your request, but please note that orders may not be eligible for cancellation or modification depending on the status of the order and the product.

How do I contact customer support?

You can contact customer support here. We strive to respond to all inquiries within 1 working day during our regular business hours. Email us: covers33@covers33.co.uk or call on 01422 822679

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